WhatsApp Notification Automation can greatly simplify communication between companies and their customers, improving the overall customer experience and increasing business efficiency.
In this technical article we will explore the different options available for automating notifications on WhatsApp, providing practical tips for implementing an effective and efficient automated notification system.
Why use WhatsApp to notify your customers?
In recent years, WhatsApp has become one of the most popular communication channels in the world, with more than 2 billion monthly active users.
Many users use WhatsApp to communicate with friends and family, but this platform can also be a good choice for businesses that want to send notifications to their customers, such as related to order status and shipment progress.
But why choose WhatsApp to send notifications to users of your e-commerce site or other customers? Let’s look at the most important advantages.
- Increased openness and conversion
Notifications sent via WhatsApp are more likely to be opened and read than other forms of communication, such as e-mail or push notifications.
This means that customers will be more informed and updated on the status of their orders, which can increase their trust in the company and improve the overall experience. - Direct and personalized communication
WhatsApp enables companies to communicate directly with their customers, providing a personalized and direct communication experience.
In this way, companies can create a closer relationship with their customers and offer a more satisfying experience. - Global platform
WhatsApp is used around the world and offers the ability to communicate with customers wherever they are.
This is especially useful for companies that operate internationally and have customers in different countries. - Data Security
WhatsApp uses end-to-end encryption, which means that conversations are protected and secure.
This provides greater peace of mind for customers and companies communicating with each other. - Costs
WhatsApp has, unlike sending SMS/MMS, no cost per message (if you take advantage of alternative solutions instead of the Official Whatsapp Bees).
In essence, WhatsApp is an advantageous choice for companies that want to send notifications to their customers, particularly regarding order status and shipment progress.
With increased openness and conversion, direct and personalized communication, global platform, data security, and easy integration, WhatsApp can provide a more satisfying communication experience for customers and greater efficiency for businesses.
Order Completion Notifications
Sending notifications on WhatsApp to inform customers of the status of their order is a great practice to improve customers’ shopping experience and reduce the work of the company’s customer service department. Here is an example of how this practice could be implemented:
- When the order is confirmed
Once the order has been confirmed, the system can automatically send a confirmation message to the user via WhatsApp.
This message might include order information, such as the order number, list of products, and total amount spent, as well as a brief note thanking you for your purchase. - When the order is processed
When the order is processed, such as when the company starts preparing the shipment, the system can send another notification message via WhatsApp.
This message may provide additional details about the status of the order, such as estimated time for shipping and delivery, and may also include a link to track the shipment. - When the order is shipped
When the order is shipped, the system can send another notification message via WhatsApp, informing the customer that their order has been shipped and providing them with a tracking number to track the shipment.
This message may also include a summary of the company’s return policy and an order recap. - When the order is delivered
Finally, when the order is delivered to the customer, the system can send a final notification message via WhatsApp to confirm delivery and ask the customer to provide any feedback or reviews on the shopping experience.
Implementing an automated notification system on WhatsApp can greatly simplify the communication process with customers and improve their overall shopping experience.
Creating a custom-created automation also makes it possible to integrate with any management system!
Total Automation Without Pay-Per-Message
One of the main limitations in using WhatsApp APIs to send notifications about ecommerce orders is the associated cost.
WhatsApp APIs are chargeable, and fees vary based on the number of messages sent and received.
This can make using WhatsApp APIs costly for businesses, especially if they need to send a large number of messages to their customers.
In addition, WhatsApp APIs also require some technical knowledge to be implemented correctly.
Companies that do not have an in-house team of developers may have to further invest in external consultants or developers to implement WhatsApp APIs.
On the other hand, using an automated system connected to one’s phone number to send notifications on WhatsApp may be a cheaper and easier alternative.
AlexDev offers its customers just such a solution!
The advantage of a personal number with WhatsApp Notification Automation AlexDev
Using one’s personal phone number for WhatsApp notification automation has several advantages.
First, you will not pay for each message you send, as is the case using WhatsApp’s API.
This means that it is possible to send a large number of messages without having to worry about the high costs associated with WhatsApp’s API.
In addition, using your personal phone number for WhatsApp notifications allows you to view chats directly from your smartphone.
This means that you can easily monitor communication with your customers and respond to their requests or questions in real time.
This flexibility can be especially useful for small businesses or freelancers who personally manage their communication with customers, but also for large companies that manage customer support through whatsapp
Finally, using one’s personal phone number for WhatsApp notification automation can be an opportunity to create personal branding.
By using a business phone number, you can create a more personal relationship with customers and build a reputation as a business owner or professional who is attentive to the needs of his or her customers.
This can lead to greater customer loyalty and improve one’s brand reputation.
Custom WhatsApp Notification Automation System
If you are looking for a customized WhatsApp notification automation solution for your business, AlexDev can help.
AlexDev specializes in creating custom WhatsApp automation systems that connect to any management system, including WooCommerce, Mago, Bman and many others.
Our automation systems can automate notifications tailored to the specific needs of your business.
For example, if you wish to send WhatsApp notifications when an order is processed, when it is shipped, or when it is delivered, we can create a customized system that meets these needs.
Our team of experienced developers works with you to understand your specific needs and create a solution tailored to you.
In addition, we provide full support during and after the implementation of the automation system to ensure that it works properly and that you get the maximum benefit from automating WhatsApp notifications.
Contact us today to learn more about how we can help you improve communication with your customers and automate your WhatsApp notifications based on your specific needs.
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